Frequently Asked Questions

What type of warranty do you offer?

• All gold merchandise has a lifetime warranty in color, not for damages.
• 925 Silver or other metals do not have a warranty.

How do I track my packaging?

• We will send a tracking number for your convenience or you can call (787) 831-1005.

Do you accept trade-ins?

• We do any kind of business with gold. You can make an appointment or email us at jgoldhouse@prtc.net.

Do you make repairs?

• We are the best jewelry repair center in Mayagüez, Puerto Rico. You can set up an appointment in our website.